Shipping policy

CORONAVIRUS UPDATE

Due to the current situation, there have been slight delays in shipping, so please allow for extra time. Specially to the USA, priority orders are taking about 3 weeks time. 

If you choose standard shipping, your order can't be tracked. So please be aware of this when purchasing. 

Orders to the countries below can ONLY be sent as priority, based on the rules by the Swiss Post:

  • Australia
  • Canada
  • Mexico
  • Singapore
  • Ukraine
  • United States of America.

Thank you for your understanding. We hope you and your family are staying safe. 

General

  • You will get an email confirmation once your order is placed, and another email once it’s shipped
  • Please allow 5-7 business days for order processing
  • Please double check your delivery address to ensure that your packages arrive safely

Domestic shipping

  • FREE shipping via Swiss Post.
  • Takes about 1-3 business days for locations in Switzerland

International shipping

  • Standard (not tracked)
    • Please allow up to 20 days for international shipping (depending on the location) if you choose standard postage.
    • We are not responsible for lost goods if you choose standard shipping.
    • EU / UK - 5  (5-10 working days)
    • USA - (10-20 working days)
    • Rest of the world - 10 (time varies)
  • Priority (tracked)
    • FREE for orders over 100.00
    • EU and the UK - 12 (2-4 working days)
    • USA - 16 (3-7 working days)
    • Rest of the world - 18 (time varies)